Frequently Asked Questions

In the online store, you can make your payment using credit cards from the following brands: Visa, MasterCard, American Express, Discover, JCB and Diners.

Yes. To protect your data, OnlyCabo Tours delegates the capture of sensitive information to Authorize.Net. Our payment platform complies with PCI DSS. We also use an SSL certificate that encrypts all traffic. During payment, the name of the authenticated organization and the certifying authority are displayed, giving you assurance to complete the transaction.

Yes. You can shop online 24/7.

If you haven't completed your payment yet, you can choose your preferred method within the form. Once the purchase is complete, it's not possible to change the payment method.

No. Electronic payments made through Authorize.Net do not incur additional costs for the buyer.

First, check if you received a payment confirmation email. If you didn't, please contact our travel agency to confirm the transaction status.

No. To make changes to your tickets, please contact our Call Center (USA: +1 786 793 1414). Any changes must be requested at least 5 days before departure, if the purchased fare allows changes.

You can request a customized quote through our contact form or by calling our travel specialists.

Travel assistance can include medical/hospital care, medicines, dentistry, specialists, diagnostic tests or treatment, and partial refunds for flight cancellations, lost luggage, and legal assistance — among other services for a great trip.

You can contact us for a personalized quotation. Even if we don't have an agreement with that hotel, we can still help you with the reservation and your entire stay process.

For international travel:
- Valid passport.
- Consider immigration regulations of origin, destination, and transit countries.
- Check-in/boarding pass according to airline policy (72/48/24h).

General recommendations:
- If traveling with children under 12, have their ticket and ID handy; if responsible adult, include authorization from both parents.
- Carry-on luggage must be self-managed and never left unattended.
- If carry-on must go to hold, request the baggage receipt and keep a record of valuables.
- Pregnant women (over 7 months) should avoid air travel unless necessary; always bring a medical certificate and sign the airline waiver if requested.
- Sharp objects, weapons, ammunition, aerosols, gels, liquids, oils are restricted in carry-on luggage.
- Baggage is subject to screening by airlines and authorities.
- Properly label checked baggage and remove previous tags.
- Do not transport luggage for strangers.
- Verify airline minimum check-in times and monitor gate screens.

Traveling with pets:
- Domestic: vaccination card or certificate signed by a veterinarian.
- International: vaccination card, animal health certificate, and inspection by the competent authority at the origin airport.